cbc77 Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") is issued on behalf of the cbc77 platform ("we", "our") and applies to all registered and unregistered users ("you", "your") of the website https://cbc77.lat.

By visiting this website or using our services, you acknowledge that you are fully aware of the terms of this Policy and that you consent to them. If you disagree with any part of this Policy, please refrain from using this platform.

1.1 Definitions

The key terms used in this Policy are defined as follows:

• Personal Information: Any information that can identify a specific individual, such as name, email address, mobile number, or bank or mobile banking account details.
• User: Any person who accesses or uses the cbc77 platform.
• Processing: Any operation involving the collection, storage, use, transfer, or deletion of data.
• Cookie: A small data file stored in your browser while you use a website.

2 What Information We Collect

When you open an account, use our services, or contact us on the cbc77 platform, we may collect the following types of information:

2.1 Registration and Identity Information

• Full name
• Date of birth (for age verification — only persons aged 21 or above may open an account)
• Email address
• Mobile number
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

We collect your payment-related information to process deposits and withdrawals. Accepted payment methods on cbc77 are bKash, Nagad, Rocket, Upay, and bank transfer. Account numbers or reference numbers associated with these methods may be stored.

2.3 Technical and Usage Information

• IP address and device identification data
• Browser type and version
• Operating system
• Login time, page view history, and session duration on the platform
• Referral source (the link or page you came from)
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

When you contact support via our live chat or email ([email protected]), we may record the content and time of that communication. This helps us improve service quality and resolve disputes.

3 Purpose of Data Use

cbc77 uses the information it collects solely for the following legitimate purposes:

3.1 Account Management and Identity Verification

Identity verification is essential for creating, activating, and securing your account. It prevents unauthorised access and protects against fraud.

3.2 Financial Transaction Processing

Financial information is used to successfully complete deposit and withdrawal requests, maintain transaction history, and coordinate with the bKash, Nagad, Rocket, Upay, and bank transfer payment gateways.

3.3 Service Improvement

We analyse usage data to assess platform performance, measure user experience, and identify technical issues.

3.4 Customer Support

Information is used to resolve your issues and handle complaints through 24/7 live chat and email support. Our support team provides assistance in both Bengali and English.

3.5 Fraud Prevention and Security

Data is analysed to detect and prevent unauthorised account activity, money laundering, multiple account operation, and other fraudulent behaviour.

3.6 Responsible Gaming

Monitoring your gaming behaviour to identify problematic patterns and taking precautionary measures when necessary is part of our responsibility.

4 Data Sharing and Disclosure

cbc77 never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party partners for payment processing, technology infrastructure maintenance, and game software operation. These partners' use of your information is limited to our instructions, and they are contractually bound to maintain confidentiality.

4.2 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or legal process, cbc77 may provide that information to the relevant authority.

4.3 Fraud Investigations

In cases involving the investigation of fraud, deception, or other illegal activity, necessary information may be shared with the relevant investigating authority.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new entity. You will be notified in a timely manner in such situations.

5 Cookies and Tracking Technologies

We use cookies and similar technologies to keep the cbc77 website running smoothly and to improve the user experience.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website — such as maintaining login sessions, security verification, and saving language preferences. Without these cookies, the site will not work properly.

5.2 Analytics Cookies

These cookies are used to analyse how many users visit which pages, for how long, and which features are used most. The data collected this way remains fully anonymous.

5.3 Cookie Controls

You can control whether to accept or reject cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

6 Data Retention Period

cbc77 retains your information only for as long as necessary. We follow the policies below when determining retention periods:

6.1 Active Accounts

Your profile and transaction information is retained for as long as your account remains active. This data is essential for service delivery and security.

6.2 Closed or Inactive Accounts

Even after an account is closed, records of financial transactions, identity verification documents, and communication history may be retained for a specified period — primarily for fraud investigations and legal obligations.

6.3 Data Deletion Requests

Subject to meeting certain conditions, you may request the deletion of your personal information. However, information that falls under legal obligations may not be possible to delete. For such requests, contact us at [email protected].

7 Your Rights

You have certain important rights regarding your own personal information. cbc77 respects and honours these rights.

7.1 Right to Access

You may request at any time to know what information of yours is stored with us.

7.2 Right to Rectification

You have the right to request correction of any inaccuracies or inconsistencies in the information stored about you.

7.3 Right to Data Portability

In certain cases, you may request your personal information in a structured, machine-readable format.

7.4 Right to Restrict Processing

In certain circumstances, you have the right to request that processing of your information be restricted.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team directly. Send your request via our 24/7 live chat or by email at [email protected]. We provide assistance in both Bengali and English.

8 Data Security Measures

To keep your information secure, cbc77 follows both technical and organisational security measures.

8.1 Technical Security

• SSL encryption — all data transmissions are encrypted
• Firewall and intrusion detection systems
• Account lock and two-step verification features
• Immediate detection of suspicious login attempts
• Password hashing — no one can view passwords directly

8.2 Organisational Security

• Only authorised staff may access personal information
• Staff training on privacy and data protection
• Regular security audits and assessments

8.3 Response to Data Breaches

If a data breach occurs that poses a high risk to your rights or freedoms, cbc77 will notify you as quickly as possible and take the necessary remedial action.

9 Third-Party Links and Minors

9.1 Third-Party Platforms

If the cbc77 platform is linked to any external websites, those websites have their own privacy policies and we are not responsible for them. You are advised to read the privacy policy of any third-party site before visiting it.

9.2 Protection of Minors

cbc77's services are strictly for persons aged 21 or above. We do not knowingly collect personal information from minors. If a person opens an account by concealing their age and this comes to our attention, that account will be closed immediately and the associated information will be deleted.

10 Policy Changes and Contact

10.1 Policy Updates

cbc77 reserves the right to update this Privacy Policy at any time. If any significant changes are made, we will reflect them on this page and the "Last updated" date will be changed. Users may also be notified by email for important changes.

10.2 Continued Use After Policy Changes

Continued use of the platform after a policy change will be taken as your consent to the updated policy. You are therefore advised to visit this page regularly.

10.3 Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• 24/7 Live Chat — log in to the platform to access direct chat support
• Email: [email protected]
• Support is available in both Bengali and English